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GCT Head of Technology Management
Category: Banking
  • Your pay will be discussed at your interview

Job code: lhw-e0-88375614

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  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
GCT Head of Technology Management

+ **Primary Location:** United States,Florida,Jacksonville

+ **Other Location:** United States,Texas,Irving

+ **Education:** Bachelor's Degree

+ **Job Function:** Technology

+ **Schedule:** Full-time

+ **Shift:** Day Job

+ **Employee Status:** Regular

+ **Travel Time:** Yes, 10 % of the Time

+ **Job ID:** 18025232


GCT Head of Technology Management/C15

Location: Jacksonville or Irving

Brief Description of the Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citi's Global Consumer Bank (GCB) is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We're looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: Develops our People, Drives Value for Clients, Works as a Partner, Champions Progress, Lives our Values and Delivers Results.

Overview of the Role

Citi's Global Consumer Technology (GCT) organization serves the GCB global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence and a powerful global franchise.

Reporting to the GCT Head Transformation, the GCT Head of Business Management is a senior executive role responsible for driving disruptive thought leadership and new approaches to accelerate our transformation priorities.

Priorities include:

+ Ensure laser focus on enabling GCT transformation

+ Minimize disruption to BAU activities that are working well today

+ Drive key initiatives and change management: Facilitate stakeholder and change management to coordinate effective implementation of GCT initiatives. Hold accountability for program delivery objectives and timeline.

+ Strategic planning in collaboration with organizations: Drive GCT strategic agenda across functions to create and execute roadmap for internal initiatives.

+ Standardization and continuous improvement; more structured processes to build common standards and identify and share best practices across regions. Closer partnering with Human Resources and other shared O&T functions to continue to drive optimization.

+ Responsible for monitoring progress and managing issues and risks around delivering against BAU GCT goals.

+ Ensure GCT is run smoothly as a business on a day to day basis:

+ Facilitate reporting and change management efforts across GCT

+ Help define, solidify and govern GCT's overall operating model

+ Facilitate clear decision rights and consistent interactions both within GCT and with business partners

+ Define principles for the GCT shared services model; leverage existing mechanisms and enhance overall productivity of delivery centers globally

+ Manage global governance processes and standards (e.g., PMO, global release and capacity management

+ Own global rolled up view of GCT release calendar

+ Coordinate with regional teams to ensure consistent implementation of best practices and hygiene

+ Attracting and developing talent to meet our client's needs and ensure forward compatible success

+ Promote and grow a highly innovative and industry leading technology culture.

+ Ensure Citi's technology is continually improved and of the highest quality on a global scale. Organizational Scope and Accountability

+ Incumbent will provide vision, leadership and direction for Strategy initiatives within GCT; and drive organizational effectiveness, re-engineering, and superior products / services within an environment of continuous learning & growth.

+ Oversee overall planning and execution against new GCT priorities and operating model changes

+ Own project management of transformation initiative (e.g., E&E, Operating Model design & implementation, etc.)

+ Provide senior-GCT/GCB leadership engagement support for GCT CIO and Exec leadership team

+ Execute GCT-level Program governance processes (e.g., program portfolio reporting and dashboards; ensure alignment against GCT / GCB strategic priorities)

+ Define and drive GCT PMO playbook (standards, tools, templates, etc.)

+ Create forum to consistently monitor and proactively adjust strategic initiatives utilizing benchmarking, trend data, and external analysis.

+ Lead a team of employees and contractors located globally.

+ Establish and maintain a high performing, open culture based on integrity and strong partnership and financial responsibility.

+ Maintain strong relationships with senior business partners, control organizations, other technology functions and external regulators and vendors

+ Champion an inclusive and diverse global mindset, find, develop and advocate a deep and diverse talent pool within the organization and offer effective coaching and development



The ideal candidate will come from an international organization, and be a global visionary leader in engineering/technology who will drive priorities while balancing risks, capital allocations, and change complexities throughout the enterprise.

+ 10+ years of demonstrated Chief of Staff/Leadership/Transformation roles in the financial industry or a related field with a strong understanding/focus on digital technologies

+ Bachelor degree; Master's degree preferred.

+ Successful track record as a change leader in a large and complex environment.

+ Possess a track record of transforming a global business through strong execution and delivery.

+ Strong talent focus and ability to successfully recruit and develop experts from leading organizations across the globe.

+ Ability to communicate a compelling vision and inspire others to deliver on an ambitious, complex, global roadmap.

+ Ability to engage and influence stakeholders at all levels within an organization, from the most technical engineer to the most savvy business / executive leader.

+ Possess uncompromising ethics, unwavering integrity and understanding of risk & regulatory process, as well as outstanding communications and interpersonal skills.

+ Familiarity with the major line of business activities within a large global financial institution. Broad financial expertise with knowledge of corporate affairs, financial and economic fundamentals, and business policies, products, processes, systems and roles.Requirements:

+ Be creative and passionate, driven by a desire for innovation and creation of an amazing client experience - smart risk taking - outside the box thinking

+ Possess first hand insights into the way that digital transformation is affecting industry and knowledge of best practices

+ Demonstrate an ability to identify and act upon unique insights and apply them to solve unmet needs and an expertise leveraging/synthesizing competitor, emerging technology, and other marketplace trends to draw out implications to support the team's overall mission and goals

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